Since Nrboom is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the datasets are sent from testers. As a customer you are responsible for understanding this upon purchasing any item at our site. Please note that our datasets are offered on behalf of our respected testers and are not an issue for a refund or chargeback.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
1. Non-delivery of the product:
We understand that testers may not perform their tests in accordance with our high standards of quality, which may cause inaccuracy in datasets. Claims for non-delivery must be submitted to our team in writing within 14 days from the order placing date. Otherwise, the product will be considered received;
2. Major defects:
Although all the products are thoroughly tested before release, unexpected errors may occur on our side (server issues, problems with exporting files and similar). Such issues must be reported directly to us. Nrboom is allowed to rectify the error or defect within 72 hours. If a defect is verified and Nrboom fails to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a customer, a refund will be issued in full without any compensations or reimbursements or an alternative option, like a product replacement or a store credit will be offered. Please be advised, that we may request remote access (TeamViewer) in order to identify and fix an issue. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide level of access sufficient for troubleshooting and resolving an issue may lead to declining a refund request.
Case of incompatibility
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Requests for a refund
Requests for a refund are accepted at email@example.com within the period of 2 weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
If you have any further questions or concerns related to our refund policy please feel free to contact firstname.lastname@example.org for more information.